Shipping & Delivery Frequently Asked Questions
When will my order ship?
Frozen orders ship Monday through Thursday to help ensure your ice cream arrives frozen and ready to enjoy.
Our fulfillment system continuously evaluates transit times, weather conditions, and weekend delivery risks before shipping each order. Orders that may risk sitting in transit over the weekend may be held until the next available shipping day.
Most orders arrive within 3 days after shipment.
Why didn’t my order ship immediately?
Because our products are frozen, timing matters.
Our fulfillment system continuously evaluates transit times, carrier performance, weather, and weekend delivery risks before releasing orders for shipment. In some cases, orders may be held briefly to help ensure they arrive frozen and in optimal condition.
Where do you ship?
We currently ship nationwide to all continental U.S. states.
At this time, we do not offer international shipping or shipping to Hawaii or Alaska.
What shipping methods are available?
We offer a variety of shipping options depending on your delivery address, including Ground, Express Saver, and Express shipping.
We work with trusted carriers like UPS, FedEx, and OnTrac to select the most reliable and efficient delivery option for your location.
Most customers in the continental U.S. can be reached via 2-day ground shipping, while some destinations may require air shipping.
Shipping Rates (Starting At)
Continental US:
Ground: $15 | Express Saver: $35 | Express: $40 | Express Saturday: $56
Alaska & Hawaii available only for Express: $75
*Delivery methods are not available in all locations.
Do you offer Saturday delivery?
Yes — Saturday residential delivery may be available in select areas depending on your location and shipping method.
Additional charges may apply for expedited Saturday delivery options.
How do you keep the ice cream frozen during shipping?
Every order is packed in an insulated eco-cooler with carefully measured dry ice to help ensure your ice cream arrives frozen and ready to enjoy.
Our proprietary packaging algorithm factors in weather conditions, transit times, and destination temperatures to determine exactly how much dry ice your shipment needs.
Each shipment arrives in a branded Baskin-Robbins box designed to make your delivery feel just as fun as what’s inside.
How long can my order stay frozen in transit?
Transit times vary by destination and shipping method, but most orders arrive within 3 days after shipment.
We carefully calculate dry ice levels to maintain frozen temperatures throughout the intended delivery window.
What if my package arrives soft or partially thawed?
A little softness around the edges can happen during shipping and is usually completely normal. Your ice cream should still feel cold or frozen upon arrival.
If your order arrives completely melted or damaged, please contact our Customer Care team within 24 hours of delivery and include photos of the product and packaging so we can review the shipment and help make it right.
Will I receive tracking information?
Absolutely. You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our facility.
We recommend monitoring your tracking information closely so you can bring your order inside as soon as possible after delivery.
Can I ship to a P.O. Box?
No. Because our products are perishable, we cannot ship to P.O. Boxes.
We recommend shipping to a residential or commercial address where someone can receive the package promptly.
Can you ship to APO/FPO military addresses?
Unfortunately, we cannot ship frozen products to APO/FPO addresses at this time due to transit time limitations.
Can I ship to a business or commercial address?
Yes. We can ship to most residential and commercial addresses.
Please make sure someone is available to promptly receive and store the package upon delivery.
Do I need to be home to receive my order?
No signature is required for delivery.
That said, because your order contains frozen products packed with dry ice, we strongly recommend bringing it inside and into the freezer as soon as possible after delivery
How long can my package sit outside?
Your ice cream is packed to stay cold during normal shipping conditions, but we recommend unpacking and placing your items in the freezer immediately after delivery.
Avoid leaving the package outside for extended periods, especially in warm climates or direct sunlight.
Can I change or cancel my order after placing it?
Because we begin preparing frozen orders quickly, we cannot guarantee order modifications or cancellations once an order has been placed.
If you need help with an order, contact our Customer Care team as soon as possible and we’ll do our best to assist.
What happens if my package is delayed?
Carrier delays can occasionally happen due to weather or other unforeseen events.
If your tracking shows an unexpected delay or your order arrives in unsatisfactory condition, please contact our Customer Care team within 24 hours of delivery.
How many flavors come in a shipment?
Our frozen shipments are available in:
- 6-flavor bundles
- 9-flavor bundles
- 12-flavor bundles
Do you offer subscriptions?
Yes! We currently offer subscription delivery on our pre-made bundles.
Subscribers receive:
- Automatic recurring deliveries
- A 10% subscription discount
- Ice cream happiness on repeat
At this time, custom bundles are not eligible for subscriptions.
Can I include a gift message?
Absolutely. Baskin-Robbins shipments make the perfect gift.
You’ll have the option to include a personalized gift message during checkout.
Do you offer corporate gifting?
Yes! We offer corporate gifting options for teams, clients, celebrations, and special events.
For larger gifting inquiries, please contact our team for assistance.
Where can I find allergen information?
Each flavor page includes detailed allergen information specific to that product.
If you have severe allergies or dietary concerns, we recommend reviewing ingredient and allergen details carefully before placing your order.
What should I do with the dry ice?
Please do not touch dry ice with your bare hands.
Allow any remaining dry ice to evaporate in a well-ventilated area. Do not place dry ice in sinks, drains, trash cans, or airtight containers.
Are your bars available for nationwide delivery?
At this time our Ice Cream Bars are only available in stores and not for nationwide delivery.
